Spa Policy

Our Spa Policy

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We request new clients to attend at least 10 minutes prior to the scheduled appointment time, in order to complete necessary paperwork. It is with regret, that due to busy clinic schedules, we cannot extend any treatment should you be late for an appointment. Treatment times are approximate and in the case of massage these do allow for consultations and changing time.

Peace & Tranquility
Our spa environment is one of tranquillity and relaxation. Please respect all spa guests’ right to privacy and serenity. Please maintain conversations at a considerate volume in all areas and turn off mobile phones

Aftercare Advice 
After treatments, we advise clients to drink plenty of water or herbal teas. It is recommended that you take it easy. If you require any further information, please consult your therapist

Cancellation Policy
Whilst we appreciate that sometimes unforeseen circumstances can occur. Appointments at Heaven Therapy are precious, therefore, please contact us within 24 hours by telephone or email to cancel your appointment or a charge of 50% may be payable. A 100% fee will be payable for any ‘no-show’ appointments. We send email and text reminders to clients 24 hours prior in order to remind you of your appointment. Heaven Therapy reserve the right to charge a £5 booking fee per person to guarantee appointment bookings and we reserve the right to ask clients to pay for future appointments as a result of a no show or late cancellations.

Undergarment Policy
Required for both male and female clients, we reserve the right to refuse treatment for any breach of this policy.

Under 16’s
Parental consent is required for under 16’s for any treatment. We do not offer nail treatments to anyone under 14.

Gift Vouchers
Heaven Therapy Gift vouchers are available to purchase online, by telephone or from reception & are valid for 6 months from date of issue Payment We accept cash, all major credit & debit cards (except American Express) or Gift Vouchers. A charge of 50p will be applied to card payments less than £10

Group Bookings & Pamper Packages
It is our policy to take a non-refundable 50% deposit for dual, group or pamper package bookings with a value of £40+

If you have any further questions, please email us