Spa Policy

Spa Policy at Heaven Therapy Beauty Salon in Tyne & Wear, Newcastle


We request clients to attend appointments on-time, not late or early – due to social distancing we do not have an operational reception area to wait. Clients are requested to wait outside until greeted by their therapist.  Please note appointment times include any necessary forms, consultation and dressing time.


Please use the hand sanitizer on entry to our premises and feel free to use the stations and bottles visible to you


Face coverings are preferred for all clients on entry but not essential.


In order to ensure your safety and comfort, our work areas still only permit 1 therapist and 1 client at all times.

Track & Trace

No longer required

Peace & Tranquility

Our environment is one of tranquility and relaxation. Please respect all guests’ right to privacy and serenity. Please maintain all conversations at a considerate volume in all areas and turn off your mobile phone. We kindly request that you do not bring children with you to your appointment.

Aftercare advice

After massage treatments, we advise clients to bring & drink plenty of water or herbal teas and recommend you take it easy. For all other treatments your therapist will advise on the best aftercare.

Cancellation Policy

Whilst we appreciate that sometimes unforeseen circumstances can occur. Appointments at Heaven Therapy are precious, therefore, please contact us within 24hours by telephone, email or text to cancel or re-arrange your appointment or a charge of 50% maybe payable. A 100% fee will be payable for any ‘no show’ appointments and we will insist on prepayment for future appointments. We send email and text reminders to clients 24hours prior in order to prompt you. We reserve the right to request prepayment or deposits in order to guarantee future appointment bookings.

In the case of a ‘No Show’, we reserve the right to deduct equivalent loyalty points, cancel any future appointments and request prepayment on any future bookings made.

Undergarment Policy

Required for both male and female clients. We reserve the right to refuse treatment for any breach of this policy.

Under 16’s

Parental consent is required in advance for any under 16s’ treatments. We offer regular polish to children aged 4-11 and gel poplish to clients aged 11+. Gel & Acrylic Extensions are available to over 16’s only.

Gift Vouchers

Valid for 6 months from date of issue unless otherwise shown.

Group Bookings & Pamper Packages

It is our policy to take a non-refundable 50% deposit for dual, group or pamper package bookings with a value in excess of £40.

If you have any further questions on any aspect of our policy, please contact us.

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