Covid Safety At Heaven Therapy 

Heaven Therapy Beauty Salon, Cullercoats in Tyne & Wear – A COVID-Safe Salon

covid safety at heaven therapy beauty salon in newcastleIn line with the latest Government recommendations, we provide our clients with a COVID-safe experience including social distancing, enhanced salon hygiene, the mandatory wearing of masks and visors, and regular hand sanitising. 

We have a duty of care to our therapists, therefore regrettably due to the enclosed space in our premises masks will be required in order to receive a treatment.

Rest assured Heaven Therapy have a firm focus on keeping our clients and team safe whilst maintaining a spotless practice. With that in mind, we would like to share the measures we have in place at our Cullercoats Practice. We thank you for your understanding during these challenging times.

We strongly advise you to book online NOW for the best availability or call us on 0191 2534504.

As you can imagine, these guidelines are regularly being updated by the Government so please rest assured that we also update our procedures at the same time. As of December 2nd 2020, there are some new rules we need to make you aware of. These are:

Food & Drink
Food is NOT allowed to be consumed in the salon and clients are only allowed to remove their face mask or covering to take sips of their drink.

Track & Trace
Taking part in the NHS Track & Trace will be mandatory from 18th September 2020 which is why we have to keep a record of all our clients. When you visit, please help us by providing your name and contact phone number.

The “New Normal” at Heaven Therapy

Our clients’ safety and well being is always our top priority at Heaven Therapy. We’ve worked tirelessly to adhere to guidelines to offer you a relaxing and enjoyable experience at our Cullercoats salon in Tyne & Wear.

You can rest assured that the whole team are fully trained on the latest social distancing and hygiene rules and are working together to reassure you – as well as offering a first-class beauty service of course!

As with all businesses, we need to change the way we operate in order to provide a safe environment for all our clients and therapists.​

With that in mind, we would like to share our plan for what to expect when you visit our Whitley Bay Salon. We hope these measures reassure our clients that we will continue to take precautions to try and avoid staff and clients catching and spreading the Coronavirus.

Your safety is our top priority. We’ve kept our space squeaky clean and we’ve also had a further lick of paint while you’ve been away.  We’ll continue to thoroughly sanitise all stations and equipment before, during and after each appointment. 

Staff Testing. For your confidence, our team will be tested twice every week to ensure a negative result before attending work.

We are staggering our appointments, therapist availability and re-organising our workstations. That way, we can minimise contact between each client and allow sufficient social distancing as often as possible.  This means a slight reduction in the number of available appointments.

Treatment times All treatment times include consultation and time for changing

Access to the Salon. As we are aware the weather is changing, therefore we are allowing a limited number of clients in at any one time. Similar to other businesses, we are limiting the number of clients in reception to 1 at any one time.  This allows us to serve walk-in clients and sell products and gift vouchers. 

Our team will check your temperature before taking you to your treatment area when they are ready. Thank you for your understanding.

We would ask you to pay by Contactless Credit/Debit Card as often as possible. We would prefer you to either pay online for your appointment or by contactless to your therapist. The contactless limit is now set at £45

Please attend your appointment alone. As space is limited, please do not attend with anyone else (including children) or our team will turn you away.  Please also travel light and bring limited belongings into the salon.

Think before you book / attend your appointment. Are you high risk? Have you been self-isolating recently?  Is a close member of your family feeling unwell? Please do not book or cancel your appointment to ensure the safety of our team and fellow clients.

Our team will be wearing appropriate PPE. In order to protect our team, we are providing face masks/coverings & gloves. We strongly advise clients to wear their own face covering.  In addition, we will have  ‘sneeze’ screens at our nail bars and reception desk.

Walk-ins will be accepted. But please remember Gift Cards & Vouchers and Dermalogica Products can be purchased online or by telephone with FREE UK postal delivery available.

Our Toilet/Washroom facilities are out of use for clients. Should you wish to use our washroom facilities, this will shorten your treatment length due to the necessity to clean.

If you have any questions regarding the above, please do not hesitate to contact us prior to booking your appointment

In the meantime, keep checking this page for any updates

The Team at Heaven Therapy

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