Store Returns Policy

At Heaven Therapy we aim to despatch all parcels the same or next working day with Royal Mail. If you will not be at home during normal office hours you can provide us with an alternative delivery address where someone will be available to take in your parcel. Please note that no deliveries take place on a Sunday or Bank Holiday.

What are the delivery costs?

For Gift Cards

Royal Mail 1st Class £0.76
Royal Mail 1st Class Signed for £2.06
Royal Mail 2nd Class Signed for FREE
Click & Collect from Cullercoats FREE
Next Day Guaranteed (Order by 3pm) £6.70

For Dermalogica Products

Royal Mail 1st Class Signed for £4.68
Royal Mail 2nd Class Signed for FREE
Click & Collect from Cullercoats FREE

For click & Collect, we will contact you on receipt of your order to arrange a suitable collection time ensuring social distancing is observed.

Our opening hours are Monday 12-7pm, Tuesday 11-6pm, Wednesday, Thursday & Friday 12-8pm and Saturday 9am-4pm

You can contact us with any questions prior to ordering online by emailing us or calling 01912534504  and asking to speak to one of our Dermalogica Skincare Experts.

Please note will only consider claims for lost items sent by UK delivery 14 working days after despatch.

All delivery times are subject to stock availability and the delivery method chosen.


All eVoucher purchases are non-refundable once purchased as they are issued immediately.

Postal Gift Card orders are refundable if cancelled before dispatch – You must contact us by webchat, email or WhatsApp

Dermalogica Product Returns

At Heaven Therapy we hope that you will be delighted with your order. However, if for any reason you are not completely satisfied, we are happy to offer a refund, exchange or replacement, on all goods returned to us within 30 days of your receipt of goods.  These returns should be sent at your cost.

Should you experience a Skin Response, please contact us to discuss.

We offer a 100% money back guarantee on Products returned for any reason within 30 days of the purchase date. 

We’ll gladly accept returns for any Dermalogica products purchased from and will issue a full refund upon receiving your items within 30 days of the purchase date.  

Returns should be sent to

Dermalogica Returns
Heaven Therapy
4 St Georges Road
Tyne and Wear
NE30 3JY

Please include your invoice / order number

Any damaged or opened products will not be eligible for refund unless previously authorised.

Please allow upto 5 working days for your refund to be processed.

For any queries, please email: [email protected]