The ‘New’ Normal – Preparing To Re-Open At Heaven Therapy Beauty Salon in Cullercoats Tyne & Wear
Updated Friday 17th July 2pm
Further to the Government announcement, we are delighted to announce we re-opened on Monday 13th July.
Treatments on the face permitted from Saturday 1st August including Eye Brow Wax, Tinting, Facials, Lash Lift, Henna Brows. Due to the treatment length we are NOT offering Eyelash Extensions.
Rest assured Heaven Therapy have a firm focus to keeping our clients and team safe whilst maintaining a spotless salon when we re-open. We have been very busy during the lockdown period and have worked hard to transform our salon, taking the social distancing, hygiene and safeguarding into account.
As with all businesses, we need to change the way we operate in order to provide a safe environment for all our clients and therapists.
With that in mind, we would like to share our plan for what to expect when we are able to re-open our Whitley Bay Salon. We hope these measures reassure our clients that we will continue to take precautions to try and avoid staff and clients catching and spreading the Coronavirus.
Salon Guidelines for all clients & What to expect
Your safety is our top priority. We’ve kept our space squeaky clean and we’ve also had a lick of paint while you’ve been away. We’ll continue to thoroughly sanitise all stations and equipment before, during and after each appointment.
We are staggering our appointments, therapist availability and re-organising our workstations. That way, we can minimise contact between each client and allow sufficient social distancing as often as possible. This means a slight reduction in the number of available appointments.
Treatment times All treatment times include consultation and time for changing
Please remain outside. Our team will call you into the building when they are ready. Thank you for your understanding.
NO Price Increases! Unlike some other salons, we are NOT increasing our prices when we re-open.
Changing our Loyalty Scheme. In order to further limit contact, we are changing our loyalty scheme. Find out how our loyalty scheme is changing
We would ask you to pay by Contactless Credit/Debit Card as often as possible. We would prefer you to either pay online for your appointment or by contactless to your therapist. The contactless limit is now set at £45
Please attend your appointment alone. As space is limited, please do not attend with anyone else (including children) or our team will turn you away.
Think before you book / attend an appointment. Are you high risk? Have you been self isolating recently? Feel Unwell? Is a close member of your family feeling unwell? Please do not book or cancel your appointment to ensure the safety of our team and fellow clients.
Our team will be wearing appropriate PPE. In order to protect our team, we are providing face masks/coverings & gloves. We strongly advise clients to wear their own face covering. In addition we will have ‘sneeze’ screens at our nail bars and reception desk.
No Walk-ins will be accepted during this time. Appointments must be booked online or by telephone. Gift Cards & Vouchers and Dermalogica Products can only be purchased online or by telephone with free uk postal delivery available
Our Toilet/Washroom facilities are out of use for clients. Should you wish to use our washroom facitlities, this will shorten your treatment length due to the necessity to clean.
If you have any questions regarding the above, please do not hesitate to contact us prior to booking your appointment
In the meantime, keep checking this page for any updates
We can’t wait to re-open!
Many thanks in advance for your co-operation
The Team at Heaven Therapy