Preparing to Re-open – What to expect

The ‘New’ Normal – Preparing To Re-Open At Heaven Therapy Beauty Salon in Cullercoats Tyne & Wear

Preparing to re-open Heaven Therapy Beauty Salon Whitley Bay Cullercoats Newcastle TynemouthUpdated Thursday 28th May 2020 – Keep checking this page for updates

Rest assured Heaven Therapy have a firm focus to keeping our clients and team safe whilst maintaining a spotless salon when we re-open. We have been very busy during the lockdown period and have worked hard to transform our salon, taking the social distancing, hygiene and safeguarding into account.

As soon as we have an exact date for re-opening, we will contact our Priority & regular bookers who are already booked throughout the year in addition to all clients who had appointments booked during lockdown.  If you would like to be added to the list, please complete this form. Otherwise, phones will be open ready for your calls as soon as we know a re-opening date.

With that in mind, we would like to share our plan for what to expect when we are able to re-open our Whitley Bay Salon. We hope these measures reassure our clients that we will continue to take precautions to try and avoid staff and clients catching and spreading the Coronavirus.

Salon Guidelines for all clients

Your safety is our top priority. We’ve kept our space squeaky clean and we’ve also had a lick of paint while you’ve been away.  We’ll continue to thoroughly sanitise all stations and equipment before, during and after each appointment. 

We are staggering our appointments, therapist availability and re-organising our workstations. That way, we can minimise contact between each client and allow 2m of social distancing as often as possible.  This means a slight reduction in the number of available appointments.

New Online Booking System. We have been working hard during this quiet period to improve our online booking system and will launch a new system as soon as its safe to start taking appointments.

We would ask you to pay by Contactless Credit/Debit Card as often as possible. We would prefer you to either pay online for your appointment or by contactless to your therapist. The contactless limit is now set at £45

Please attend your appointment alone. As space is limited, please do not attend with anyone else (including children) or our team will turn you away. 

Think before you book / attend an appointment. Are you high risk? Have you been self isolating recently? Feel Unwell? Is a close member of your family feeling unwell? Please do not book or cancel your appointment to ensure the safety of our team and fellow clients.

Please observe floor markings. 2m Floor markings will be visible, please observe these at all times.

Our team will be wearing appropriate PPE. In order to protect our team, we are providing face masks/coverings & gloves. We strongly advise clients to wear their own face covering.  In addition we will have  ‘sneeze’ screens at our nail bars and reception desk.

No Walk-ins will be accepted during this time. Appointments must be booked online or by telephone.  Gift Cards & Vouchers and Dermalogica Products can only be purchased online or by telephone with free uk postal delivery available

Our Toilet/Washroom facilities are out of use for clients. 

If you have any questions regarding the above, please do not hesitate to contact us prior to booking your appointment

In the meantime, keep checking this page for any updates

We can’t wait to re-open!

Many thanks in advance for your co-operation

The Team at Heaven Therapy

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